Deck Forum -
excerpts
1. Posted: 02-19-04
We purchased a 4-hr-old home
2 years ago. The TREX deck almost immediately began to swell and buckled
to the point we had to rip it off. TREX company officials and local
distributor were no help whatsoever.
I would not recommend TREX
because the company will not stand behind their product.
We replaced with treated
lumber.
Still have a large screened
in porch with TREX floor - terrible mold and stains - very high
maintenance. I would not recommend TREX
at all.
MBasler (---.tnt23.atl2.da.uu.net)
2. A 10-9-02 post from deck
builder in New Jersey:
TREX Decking ... I use
composite on some of my jobs but TREX is not one of them. I used it
when they first came out and some of it, not all of it, had a black mold
problem that was coming up from the inside. TREX stonewalled about it. We
ended up replacing it with Choice. I had several repair calls with the
same problems but they didn’t have the money to replace. Even after
stripping and acid wash, this material would still have the black mold
come back up in a few months, ... "
John
3. Posted February 4th 2005 by a Trex customer
from Kentucky:
I am writing to make sure as many people know about the problems I and
others are having with Trex. I built a Trex deck in 2003 that gets full
sun all day long. This past summer it developed mold spots all over it.
... When I contacted Trex they said that mold was an act of god and
that they weren't responsible.
They then sent me a cleaning kit that includes a
sealer...
they tell me I need to clean it and use "AfterKlean" which they deny is a sealant. They still deny that Trex needs to be sealed but I
think the fact that they supplied one says it all.
I'm amazed at how willing they are to flat out lie.
John Daley
4. Posted November
10, 2003
Three
years ago my husband and I needed a new deck and everyone told us to
get Trex. We looked at it and figured that since everybody else had
it, it would be ok for us. Soon after the deck was completed, I knew
we had a problem.
I
noticed that the deck had faded to a different color and also the
stains would not come off. I contacted Trex and they sent me a kit
with cleaners and gloves along with instructions. They told me that
because we have trees in our yard there would always be a problem
with staining. Their product information didn’t say “Do Not Use
Around Trees”. I cleaned the deck but after a few weeks it was
stained once again. Next, we hired a person to use a steam cleaner
on the deck. It looked better for a while but within a few weeks it
was back to the same old stained look. It was as if the deck had a
virus that wouldn’t go away. It was molding from the inside out.
I read
on their Web site that I could stain the deck. I followed the
directions to the letter and I still didn’t like the look. That’s
was it!
Their
brochure had these beautiful photos and claimed it would be" the
deck of a life time”. I hope that other people looking for a deck
will not make the same mistake that we made.
Lora
5. Posted: March 24,
2004
We are currently
having a serious problem with a Trex deck with no satisfaction from
the Trex company. They are blaming our contractor which is totally wrong!
Do you know of any class action suits against the company? We are at
our wits end with this problem.
It has
never looked like our neighbor’s Trex deck (supposed to be the same
color). The deck is absolutely covered with dark spots which do not
come off with cleaning. Our neighbor has a few light colored spots
and the decks were installed within a month of each other – product
came from a different distributor than ours. We think it is the
fault of the distributor but again we come up against a stone wall.
We think that they may have stored it improperly for several years. We
want it replaced.
If you
have any information on how to deal with Trex, we would appreciate
it.
Thank
you,
Joanne
and Dick
(See
below)